info@enmijewels.com

En Mi Jewels - Exclusive Handcrafted Jewelry

SHIPPING & RETURNS

DOMESTIC ORDERS

We offer free shipping (USPS) on all domestic orders over $150.

All domestic orders are shipped via USPS unless otherwise selected by you during checkout.

Other shipping options available are:

    • UPS 3 day ground
    • UPS 2nd day air
    • UPS Next day air

Note: the delivery date noted includes the 1-3 days need to creat your piece. Additionally, these dates do not account for any unexpected shipping delays due to weather, traffic, shipping mechanical breakdowns, etc.

 INTERNATIONAL ORDERS

We offer worldwide delivery, and shipping costs are calculated based on your location at checkout.

**Duties and taxes are not included in the total at checkout.  They are determined by the customs agency within the destination country.  Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

If a package is “refused” or “unclaimed” at customs, we are only able to re-ship or refund your order once we have safely received the package back. Couriers do sometimes charge return fees, and any refund offered will be minus these fees which can amount to 25% of the total.

RETURN POLICY

Please contact us immediately is you feel there is a problem with your order. If you find that a piece is defective, all items are subject to a strict 10-day return policy and must be in new condition with the original packaging.

To eligible for a return, your item must be unused and in the same condition that you received it. The buyer is responsible for securely shipping the item along with the original packaging, including insurance and tracking for the cost of the items(s). En Mi can not offer refunds  for any item that is not in its original condition, is damaged or missing parts due to actions of the buyer, or items returned more than 10 days after receipt.